Return & Exchange Policy
Return & Exchange Policy
All return requests must be authorized by Wedding Linens Inc. You may request a return by sending us an email, and we will respond and provide you with the return procedure. Upon requesting a return, we will provide you with a Return Authorization number and Return Request Form, which must be filled out and signed. The return form must then be placed inside the package and shipped back to us. The return package(s) must be received within 15 days from your original delivery date. Returned items must be in their original packaging and in perfect condition. If the merchandise was originally in sealed packaging, it is expected to be returned in the same way. If there are any signs of use, we will not issue any refunds. There will be no restocking fees applied, but the buyer is responsible for the return shipping fee. The shipping fee paid on the order is non-refundable.
Any unsealed, used, ironed, laundered, or clearance items along with samples and napkin rings are not returnable. For the safety of our customers, Face Masks and other PPE are also not returnable. Backdrop stand sets and additional crossbars are also not returnable.
Any non-returnable items, products from other companies, and items returned past the return deadline will not be accepted. Any such items that we receive will be the responsibility of the customer to pick up from our warehouse. If we are not contacted regarding this matter or pick up arrangements are not made within 14 days of us receiving the items, it will be assumed that the items are no longer wanted, and we will dispose of them as we see fit with no compensation to the customer.
For exchanges, please request a return and place a new order online. The customer is responsible for the exchange order’s shipping fee. Once we receive the return package, we will process the refund.
If the package is refused at its destination, returned to our store with our shipping label, or unable to be delivered after 3 attempts by the shipping carrier, the buyer is responsible for both the return shipping fee and the original shipping fee, which will be deducted from the refund. If the deduction exceeds the item cost of the order, you will be charged for the difference without further notice.
If your order was shipped with the $9.98 Flat Rate Shipping method selected, the refund amount will be calculated by deducting the difference between the UPS Ground shipping cost (the amount we paid to the shipping carrier to ship the items to you, which can be calculated by inputting the items, quantity and addresses into the shopping cart on our website) and the $9.98 that you paid. The buyer is responsible for the return shipping fee. If the deduction exceeds the item cost of the order, you will be charged for the difference without further notice.
If your order was shipped through Free Shipping, the refund amount will be calculated by deducting the UPS Ground shipping cost (the amount we paid to the shipping carrier to ship the items to you), which can be calculated by inputting the items, quantity and addresses into the shopping cart on our website). The buyer is responsible for the return shipping fee. If the deduction exceeds the item cost of the order, you will be charged for the difference without further notice.
We do not accept any returns or exchanges on international orders, as the return shipping cost, duties, and/or brokerage fees, all of which are the customer’s responsibility, are very likely to be more expensive than the refund that you would receive.
To avoid any costs that may incur, please only open 1 item to test before opening the rest.
All return requests must be authorized by Wedding Linens Inc. You may request a return by sending us an email, and we will respond and provide you with the return procedure. Upon requesting a return, we will provide you with a Return Authorization number and Return Request Form, which must be filled out and signed. The return form must then be placed inside the package and shipped back to us. The return package(s) must be received within 15 days from your original delivery date. Returned items must be in their original packaging and in perfect condition. If the merchandise was originally in sealed packaging, it is expected to be returned in the same way. If there are any signs of use, we will not issue any refunds. There will be no restocking fees applied, but the buyer is responsible for the return shipping fee. The shipping fee paid on the order is non-refundable.
Any unsealed, used, ironed, laundered, or clearance items along with samples and napkin rings are not returnable. For the safety of our customers, Face Masks and other PPE are also not returnable. Backdrop stand sets and additional crossbars are also not returnable.
Any non-returnable items, products from other companies, and items returned past the return deadline will not be accepted. Any such items that we receive will be the responsibility of the customer to pick up from our warehouse. If we are not contacted regarding this matter or pick up arrangements are not made within 14 days of us receiving the items, it will be assumed that the items are no longer wanted, and we will dispose of them as we see fit with no compensation to the customer.
For exchanges, please request a return and place a new order online. The customer is responsible for the exchange order’s shipping fee. Once we receive the return package, we will process the refund.
If the package is refused at its destination, returned to our store with our shipping label, or unable to be delivered after 3 attempts by the shipping carrier, the buyer is responsible for both the return shipping fee and the original shipping fee, which will be deducted from the refund. If the deduction exceeds the item cost of the order, you will be charged for the difference without further notice.
If your order was shipped with the $9.98 Flat Rate Shipping method selected, the refund amount will be calculated by deducting the difference between the UPS Ground shipping cost (the amount we paid to the shipping carrier to ship the items to you, which can be calculated by inputting the items, quantity and addresses into the shopping cart on our website) and the $9.98 that you paid. The buyer is responsible for the return shipping fee. If the deduction exceeds the item cost of the order, you will be charged for the difference without further notice.
If your order was shipped through Free Shipping, the refund amount will be calculated by deducting the UPS Ground shipping cost (the amount we paid to the shipping carrier to ship the items to you), which can be calculated by inputting the items, quantity and addresses into the shopping cart on our website). The buyer is responsible for the return shipping fee. If the deduction exceeds the item cost of the order, you will be charged for the difference without further notice.
We do not accept any returns or exchanges on international orders, as the return shipping cost, duties, and/or brokerage fees, all of which are the customer’s responsibility, are very likely to be more expensive than the refund that you would receive.
To avoid any costs that may incur, please only open 1 item to test before opening the rest.
