Due to the ongoing pandemic, we have updated our store procedure. If you plan to visit our office, please see our guidelines here, and order forms are attached here. We will continue to ship all online orders in a timely manner. We hope you and your loved ones continue to stay safe and healthy during this difficult time.
We process Orders from Monday – Friday; orders placed on the weekend will be processed on the following Monday or business day. The orders with Free Shipping may not be processed and shipped the same day.
All orders are shipped from our warehouse (Dallas, TX) the same day if we receive your order before 3:30pm central time and after your payments are completely verified. The orders with Free Shipping may not be processed and shipped the same day.
Due to UPS real-time weight limit, if your order cannot select UPS standard shipping methods, your order may have reached the weight limit. Please select the over-150lbs $100.00 flat rate shipping method, or you may place a separate order to avoid the weight limit. The over-150lbs flat rate shipping method only applies to 48 contiguous states (excluding Alaska, Hawaii, US-territory islands, and all international countries).
We use UPS as our shipping carrier, so the selection of shipping methods are UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air. For international shipping methods: UPS standard to Canada and UPS worldwide service.
If your shipping address is a PO Box, we will use USPS as our carrier.
To qualify for our Flat Rate Shipping, the merchandise cost must be under $150 and the shipping method, $9.98 Flat Rate Under $150 (3-7 Business Days), must be selected. For the Flat Rate Shipping method, the order may be shipped with USPS, FedEx, UPS, etc. The delivery date for Flat Rate Shipping is 3 to 7 business days, and we will try our best to ship out the as soon as possible.
To qualify for our Free Shipping, the merchandise cost must be over $150 and the shipping method, Free Shipping Over $150 (3-7 Business Days), must be selected. For the Free Shipping method, the order may be shipped with USPS, FedEx, UPS, etc. The delivery date for Free Shipping is 3 to 7 business days, and we will try our best to ship out the as soon as possible.
Estimated Delivery Date does not include the processing order date and the weekend.
There will be no delivery and pick up on some major holidays; we will post the information on our home page.
For all international sales, custom duties & brokerage fees are customer's responsibility.
Cancellations or Changes
Cancellation or Changes to an order must be made before we ship out your order. We process orders almost immediately after we receive them. If you need to cancel or change your order, please email and call us immediately after you place your order. Once your order has been shipped out, Cancellation or Changes are NOT possible.
Return & Exchange Policy
All return requests must be authorized by Wedding Linens Inc. given a Return Authorization number and must complete and sign the
return request form
return request form; the return package(s) must be received or in transit within 15 days from the date of your original receiving date.
For exchange, please place a new order online. The customer is responsible for the exchange order’s shipping fee. Once we receive the return package, we will process the refund.
Returned items must be received in their original packaging and in perfect condition. If merchandise was originally in seal packaging, it's expected to be returned in the same way.
For all the returns, there will be NO restocking fee applied; the buyer is responsible for the return shipping fee.
Shipping fee paid on the order is non-refundable.
If the package is refused at its destination or returned to our store with our shipping label, the buyer is responsible for both the reject shipping fee and the original shipping fee, and the shipping fee(s) will be deducted from the refund.
If your order was shipped with $9.98 flat rate shipping, the refund amount will be after deducting the difference between UPS Ground shipping cost (the amount we paid to the shipping carrier to ship items to you) and $9.98. The buyer is responsible for the return shipping fee.
If your order was shipped with free shipping, the refund amount will be after deducting UPS Ground shipping cost (the amount we paid to the shipping carrier to ship items to you). The buyer is responsible for the return shipping fee.
To avoid any cost that may incur, please only open 1 item to test before opening the rest.
Unsealed, used, ironed, laundered, clearance items, and samples are not returnable.
For the safety of our customers, face masks and other PPE are not returnable.
Defective or Incorrect Items
Please inspect merchandise immediately after you received the package. If you find any defective, damaged, or incorrect items, or shortage, you must email us with picture evidence within 3 business days from the original receiving date, and we will contact you with the claim procedure. Due to the unique one of kind dye technique, color shadings and moderate inconsistencies may occur. These types of variations are not considered defects or damages.
Used, laundered, ironed, clearance items are not claimable.
All resend or replacement merchandise will be shipped with the equivalent shipping method on your original order.
If your order was shipped with free shipping, all defective items may only qualify for a refund. A replacement will not be sent out due to no shipping cost was charged on the order.
Refused and Returned Deliveries
Any shipment refused at its destination or returned to our store after multiple attempts made by the carrier will be refunded without prior notification, and subject to the following rules:
The original shipping fee is non-refundable.
The return shipping cost charged to our store for refused or returned delivery will also be deducted from your refund amount.
If your order was shipped with free shipping, the refund amount will be after deducting the original shipping cost (the amount we paid to the shipping carrier to ship items to you), and the reject shipping cost, which is the same as the original shipping cost.
Incorrect address correction fee is our customer's responsibility, and we will automatically charge to customer's accounts.
Carrier Mistakes and Delays
We are not responsible for any delay, damage, lost, or error caused by UPS, but we will try our best to help customer claim from UPS.
You will ONLY be compensated if we recover the money from UPS through their claim process. In the event that we are not able to recover any money, we will not be responsible for reimbursement for or replacement of your merchandise.
For any delays caused by weather conditions or holiday season, Wedding Linens Inc. shall not be held responsible for this type of delay, and the original shipping cost is non-refundable and non-claimable from UPS.
If the customer chooses to reject or refuse the package due to the weather delay or holiday season, the customer is to assume full responsibility for the return shipping cost, which is the same as the original shipping cost, charged to the card. (Also see Refused and Returned Deliveries section above.)
If your order was shipped with free shipping method, we are not responsible for any delays caused by the carrier or weather conditions.