All orders are shipped from our warehouse in Dallas, TX. We process orders from Monday - Friday and 9:00 A.M - 3:30 P.M Central Time. Any orders placed on the weekend, on a holiday, or after 3:30 P.M will be processed on the following business day. Orders with Free Shipping or $9.98 Flat Rate Shipping may not be shipped on the same day. The Estimated Delivery Date does not include the processing order date, weekends, or holidays.
Due to UPS's real-time weight limit, if you cannot select any UPS standard shipping methods, your order may have reached the weight limit. Please either select the Over-150lbs $100.00 Flat Rate shipping method, which will be shipped through UPS Ground, or place a separate order to avoid the weight limit. The Over-150lbs Flat Rate shipping method only applies to the 48 contiguous states (excluding Alaska, Hawaii, US-territory islands, and all international countries).
We use UPS and USPS as our shipping carriers, and you may view our shipping methods at the checkout page. For international shipping methods, we offer UPS Standard to Canada and UPS Worldwide. If your shipping address is a PO Box, we will use USPS as our carrier.
UPS has temporarily suspended their guarantees due to current circumstances, so if the package is delayed, you will not receive any reimbursement for shipping costs. As a general rule, expect the package to arrive up to 2 days later than listed. For further details, you may contact UPS directly.
All orders qualify for our $9.98 Flat Rate Shipping, but the $9.98 Flat Rate (5-10 Business Days) method must be selected. To qualify for our Free Shipping, the merchandise cost must be over $150 and the shipping method, Free Shipping Over $199.00 (5-10 Business Days), must be selected. Any order with $9.98 Flat Rate or Free Shipping selected will be shipped through either USPS or UPS. The delivery date will be 5 to 10 business days from the shipping date, and we will try our best to ship out the order as soon as possible. Once your order has been shipped out, we are unable to make any changes to the shipping. If you qualify for Free Shipping, but you selected UPS Ground or any other paid shipping method, we will not refund the shipping cost once your order has been shipped. If you select Free Shipping but your order does not qualify, it will automatically be switched to $9.98 Flat Rate Shipping.
UPS and USPS will be closed on or after some major holidays, so delivery services will not be available on those days. We will post relevant information regarding this on our home page.
If the provided address is incorrect, the customer is responsible for a $18.00 address correction fee, which will be automatically charged to the customer's account. Please note that if your address has any floor, apartment, unit, or suite numbers, they must be included.
For all international sales, custom duties & brokerage fees are customer's responsibility.
We are not responsible for any stolen packages upon providing sufficient evidence of the delivery of the package, meaning no refunds or replacements will be provided in the case of a stolen package.
Cancellations or Changes
Cancellation or changes to an order must be made before we ship out your order. We process orders almost immediately after we receive them. If you need to cancel or change your order, please email us immediately after you place your order. You may call to notify us and clarify things, but all changes must take place through email. Once your order has been shipped out, cancellations or changes are NOT possible.
Defective or Incorrect Items
Please inspect the merchandise immediately after you receive the package. If you find any defective, damaged, incorrect, or missing items, you must email us with picture evidence within 3 business days from the original receiving date. Upon receiving picture evidence, we will contact you with the claim procedure. Due to the unique one of kind dye technique used, different color shadings and moderate inconsistencies may occur. These types of variations are not considered defects or damages.
If we determine that the cause of the issue was our fault, we can either issue a refund or send a replacement. All replacement orders will be shipped with the same shipping method as your original order.
Any used, laundered, ironed, clearance items along with samples and PPE are not claimable.
If your order was shipped with Free Shipping or Flat Rate Shipping, defective or damaged items may only qualify for a refund. Missing or wrong items may qualify for either a refund or replacement with the same shipping method as the original order.
For international orders, if there are any defective, damaged, incorrect, or missing items, we only offer a refund.
Refused and Undeliverable Packages
Any shipment that is refused at its destination, returned to us after multiple attempts by the carrier, or undeliverable due to an incomplete or incorrect address will be subject to the following rules:
After we receive the return package, we will issue a refund to your account without any further notice.
The customer is responsible for the return shipping cost, which will be deducted from your refund. The original shipping fee is non-refundable.
If your order was shipped with Free Shipping or Flat Rate Shipping, the refund amount will be calculated by deducting the difference between the original shipping cost (the amount we paid to the shipping carrier to ship items to you) and the amount you paid (either $9.98 or nothing), along with the return shipping cost, which will be the same as the original shipping cost.
If the deduction exceeds the item cost of the order, you will be charged for the difference without further notice.
Carrier Mistakes and Delays
We are not responsible for any delays, damages, losses, or errors caused by UPS, but we will try our best to help the customer with a claim from UPS.
If you did not receive your package, please contact us within 30 days of us shipping out your order. Otherwise, we will not be accepting any claims or issuing any refunds.
You will only be compensated if we recover the money from UPS through their claim process. The investigation and claim process may take up to 3 weeks before we receive any results. In the event that we are not able to recover any money, we will not be responsible for the reimbursement for or replacement of your merchandise.
For any delays caused by weather conditions or the holiday season, Wedding Linens Inc. will not be held responsible, and the original shipping cost is non-refundable and non-claimable from UPS.
UPS has temporarily suspended their guarantees due to current circumstances, so if the package is delayed, you will not receive any reimbursement for shipping costs.
If the customer chooses to reject or refuse the package due to weather delays or the holiday season, the customer is responsible for the return shipping cost, which is the same as the original shipping cost. (Also see Refused and Returned Deliveries section above.) The original shipping cost is non refundable. If the deduction exceeds the item cost of the order, you will be charged for the difference without further notice.
If your order was shipped with Free Shipping or $9.98 Flat Rate Shipping, we are not responsible for any delays caused by the carrier or weather conditions.