Shipping & Return Policy
All orders are shipped from our warehouse in Dallas, TX. We process orders from Monday - Friday and 9:00 A.M - 3:30 P.M Central Time. Any orders placed on the weekend, on a holiday, or after 3:30 P.M will be processed on the following business day. Orders with Free Shipping or $9.98 Flat Rate Shipping may not be shipped on the same day. The Estimated Delivery Date does not include the processing order date, weekends, or holidays.
Due to UPS's real-time weight limit, if you cannot select any UPS standard shipping methods, your order may have reached the weight limit. Please either select the Over-150lbs $100.00 Flat Rate shipping method, which will be shipped through UPS Ground, or place a separate order to avoid the weight limit. The Over-150lbs Flat Rate shipping method only applies to the 48 contiguous states (excluding Alaska, Hawaii, US-territory islands, and all international countries).
We use UPS and USPS as our shipping carriers, and you may view our shipping methods at the checkout page. For international shipping methods, we offer UPS Standard to Canada and UPS Worldwide. If your shipping address is a PO Box, we will use USPS as our carrier.
Currently, UPS has suspended their guarantees due to the pandemic, so if the package is delayed, you will not receive any reimbursement. For further details, you may contact UPS directly.
All orders qualify for our $9.98 Flat Rate Shipping, but the $9.98 Flat Rate (4-8 Business Days) method must be selected. To qualify for our Free Shipping, the merchandise cost must be over $150 and the shipping method, Free Shipping Over $150 (4-8 Business Days), must be selected. Any order with $9.98 Flat Rate or Free Shipping selected will be shipped through either USPS or UPS. The delivery date will be 4 to 8 business days from the shipping date, and we will try our best to ship out the order as soon as possible. Once your order has been shipped out, we are unable to make any changes to the shipping. If you qualify for Free Shipping, but you selected UPS Ground or any other paid shipping method, we will not refund the shipping cost once your order has been shipped. If you select Free Shipping but your order does not qualify, it will automatically be switched to $9.98 Flat Rate Shipping.
UPS and USPS will be closed on or after some major holidays, so delivery services will not be available on those days. We will post relevant information regarding this on our home page.
If the provided address is incorrect, the customer is responsible for a $18.00 address correction fee, which will be automatically charged to the customer's account. Please note that if your address has any floor, apartment, unit, or suite numbers, they must be included.
For all international sales, custom duties & brokerage fees are customer's responsibility.
We are not responsible for any stolen packages upon providing sufficient evidence of the delivery of the package, meaning no refunds or replacements will be provided in the case of a stolen package.
Cancellations or Changes
Cancellation or changes to an order must be made before we ship out your order. We process orders almost immediately after we receive them. If you need to cancel or change your order, please email us immediately after you place your order. You may call to notify us and clarify things, but all changes must take place through email. Once your order has been shipped out, cancellations or changes are NOT possible.
Return & Exchange Policy
All return requests must be authorized by Wedding Linens Inc. You may request a return by sending us an email, and we will respond and provide you with the return procedure. Upon requesting a return, we will provide you with a Return Authorization number and Return Request Form, which must be filled out and signed. The return form must then be placed inside the package and shipped back to us. The return package(s) must be received within 15 days from your original delivery date. Returned items must be in their original packaging and in perfect condition. If the merchandise was originally in sealed packaging, it is expected to be returned in the same way. If there are any signs of use, will not issue any refunds. There will be no restocking fees applied, but the buyer is responsible for the return shipping fee. The shipping fee paid on the order is non-refundable.
Any unsealed, used, ironed, laundered, or clearance items along with samples are not returnable. For the safety of our customers, Face Masks and other PPE are also not returnable.
For exchanges, please request a return and place a new order online. The customer is responsible for the exchange order